Terms and Conditions

1. Introduction

1.1 The website is owned and operated by Meltice Candles. The Terms and Conditions outlined here apply to all users of the website (henceforth referred to a ‘you’) and are always upheld by Meltice Candles.

1.2 By using our website you agree to the Terms and Conditions set out in this document. You will be asked to give your express agreement to these Terms and Conditions before you will be able to place an order. Meltice Candles reserves the right to amend these Terms and Conditions at any time without warning. This document will always hold the latest Terms and Conditions.

1.3 This document does not affect any statutory rights you may have as a consumer, including the Sale of Goods Act 1979 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Purchase of Goods

2.1 The listing of products on our website constitutes an ‘invitation to treat’ rather than a contractual offer.

2.2 All orders made by you through the Meltice Candles website are subject to acceptance by Meltice Candles. If we refuse your order, we cannot be held liable by any party.

2.3 No contract will come into force between you and Meltice Candles unless your order is accepted by Meltice Candles and is in accordance with these Terms and Conditions. You will enter into a contract with Meltice Candles at the point of dispatch of your goods, unless we have notified you otherwise or you have cancelled your order in accordance with the Terms and Conditions set out in Section 7 – Cancellation. If Meltice Candles do not accept your order, a full refund will be processed.

2.4 Meltice Candles may refuse your order for reasons such as Meltice Candles are unable to obtain authorisation from your bank or suspect fraud, if there have been errors or sales issues with the description of the goods (Section 3) or if the goods are no longer available.

2.5 All special orders for goods that Meltice Candles do not hold in stock must be paid for in full before commencement of the ordering process.

3. Products

3.1 The products available from Meltice Candles include candles, fragrances and powders.

3.2 Meltice Candles regularly review our prices, descriptions and shipping charges and we endeavour to ensure that all the information on Meltice Candles website is always correct. In the event of discovering an error on the website Meltice Candles will notify you of this error immediately if it being discovered. If a price is incorrect at the time of placing an order Meltice Candles will notify you of the price change and offer you a full refund if you no longer wish to purchase the product at the corrected price. Meltice Candles is under no legal obligation to honour an incorrect price.

3.3 All product images on our website are for illustrative purposes only. Meltice Candles cannot be held responsible for any differences in the actual product and the images provided by the manufacturer.

4. Prices

4.1 Meltice Candles prices are quoted on the website in Pound Sterling (GBP)

4.2 Meltice Candles reserve the right to change the prices on the website at anytime however this will not affect previously completed contracts

4.3 All prices stated in the Terms and Conditions and listed on the website are inclusive of VAT

4.4 Prices are verified through the sales process so that in the instance that prices are incorrectly quoted on the website you will be notified before the contract comes in effect.

4.5 In addition to the price of the products you may be charged delivery fees. These are highlighted in Section 6. You will be notified of these prices before the contract comes into effect.

5. Payments

5.1 During the process of completing your order you must pay the full price, including any potential delivery fees of that order

5.2 Payments can be made using any of the permitted methods on the Meltice Candles website

5.3 If the full payment is not received by Meltice Candles under the Terms and Conditions of the agreement then Meltice Candles may withhold the products ordered by you and / or cancel the order entirely. In such instances you will be informed by e-mail.

5.4 All payments are encrypted and handled securely by Paypal and Stripe. Meltice Candles do not see your card details at any time.

6. Delivery

6.1 If you order an item that is in stock Meltice Candles will endeavour to ship your order within 72 hours. This excludes weekends, public holidays and bank holidays. If a change does occur, you will be notified by e-mail. In cases of orders of excessive sizes, weights or values may take longer than the estimated time. Meltice Candles cannot be held responsible for delays in delivery times.

6.2 In the event of an issue with your order such as errors in stock levels or clerical errors, you will be notified by e-mail of a new delivery date or you will be provided with the option of an alternative delivery date. Meltice Candles will not be liable for any deliveries made outside of the specified delivery estimates.

6.3 UK deliveries will be dispatched using our couriers using their standard delivery service. Meltice Candles do not ship internationally.

6.4 The delivery costs will be automatically calculated based on your shopping basket and location and will be added to the cost of your order (if applicable).

6.5 At the point of delivery all goods become the responsibility of the customer. From this point onwards Meltice Candles are not long responsible for any damage or fault arising from incorrect storage or use of the products. The validity and conditions of any refund / return will be affected by any damage considered to be caused by through misuse or neglect.

7. Cancellation

7.1 Under the conditions outlined in the Distance Selling Regulations and in Section 7.2, Meltice Candles operates a 7 day cooling-off returns policy for products that are still in their original condition (as per Section 7.4). This allows UK and EU customers to cancel their order up to 7 days after receiving their goods. If you wish to cancel your order within the 7 day period please notify Meltice Candles in writing by letter or by e-mail to shop@melticecandles.com. Communicating this wish by telephone is not adequate without prior express written approval from Meltice Candles. If you cancel your order in accordance with Section 6 you will receive a full refund from Meltice Candles including delivery costs.

7.2 The right to return goods, as mentioned in Section 7.1, does NOT apply to special orders, customised orders, intimate items (for health and hygiene reasons) or items on sale. This includes any items that are not normally stocked by Meltice Candles, instead ordered at request of the customer..

7.3 If you wish to exercise your right to cancel this contract within the 7 day cooling-off period then you should return the goods to us, in their original state and within 14 days of receipt. Reasonable care should be taken in returning goods as per The Consumer Protection (Distance Selling) Regulations 2000 (SI 2000 No.2334). The risk and cost of returning goods to Meltice Candles shall be accepted by you unless the goods have arrived faulty or damaged (as per Section 8.1) and this has been verified by Meltice Candles

7.4 If the value of the products returned by you has diminished by any amount Meltice Candles will be unable to offer a refund. An example of this is damage to the faceplate by screws, unprotected by plastic washers.

7.5 Money will be refunded using the same method used to make payment.

8. Returns

8.1 Meltice Candles will only accept returns on goods that are received faulty. You have 14 days from receiving your goods in which to notify Meltice Candles that your goods are faulty. If Meltice Candles have a replacement in stock then you have 14 days in which to return the goods to Meltice Candles and, once the fault is verified by Meltice Candles, a replacement will be dispatched to you. If we do not have a replacement in stock then you are required to contact the manufacturer to seek a replacement. If the product is no longer available from the manufacturer then Meltice Candles will offer a full refund once the product has been returned to Meltice Candles and the fault has been verified.

9. Site Usage

9.1 Meltice Candles make every effort to ensure our website is running 24 hours a day, however if the website is down for maintenance, system failure or issues beyond our control, Meltice Candles will not be liable if our website is unavailable at any time.

9.2 Meltice Candles may link to third party websites to provide additional information on our products, for example, youtube videos, images or links. If you choose to view these third- party links, Meltice Candles does not accept any liability for the suitability or incorrect use of this content. If you choose to view the third-party content, you do so at your own risk.

9.3 Using price scanning tools (automatic or manual) on this website is forbidden without the prior consent of Meltice Candles. If unauthorised scanning is discovered without prior consent, you agree to fines of up to £1000 a day.

10. Copyright

10.1 Extracts from the website may be used, printed or downloaded for personal use only. Unless stated otherwise, the copyright and other intellectual property rights on all material (including without limitation graphical images, web designs and photographs) are owned by Meltice Candles or the licensors.

10.2 All product descriptions or images that have been created by Meltice Candles remain the property of Meltice Candles and cannot be copied without any prior written consent from Meltice Candles

11. Liability

11.1 Meltice Candles, our owners, directors, employees or shareholders will not be liable for any damage or losses that you suffer under the contract which were not a foreseeable consequence of breach of the contract. Indirect losses that were not considered at the time of the contract, including but not limited to, any lose of profits or income, loss of data, business, opportunity or goodwill is not the responsibility of Meltice Candles.

11.2 Meltice Candles are not liable for any losses that arise in connection with the website in any way or in connection with the use or inability to use the Meltice Candles website or any third-party websites that are linked within. This includes, but is not limited to, loss or damage due to viruses that may infect your computer, software, data or other property on account of your use of the website or by downloading any data from the website or third- party websites linked from the website.